How far are your cabins from Helen?
We have cabins directly in Helen up to about 25 minutes outsnamee. Please see our "cabin gallery page and click on your desired distance to find cabins in that range.
Are your cabins pet friendly?
Quite a few of our cabins allow pets (dogs only). You can go to the detail cabin rental search and click on the pet friendly option to see what cabins are available during the dates you are arriving.
What time is check-in/check-out?
Check in is at 4pm (or later) and check-out is by 11am.
What are your rental policies?
A copy of our rental policies can be found here.
Is it possible to make a last-minute reservation?
We can do a same day but we need your help to make this work. We must have your reservation completed through our website. You will then get the confirmation email with the attached rental agreement and this must be filled out, signed and sent back to us. If you don't have a way to get it to us, we will not be able to do the same day reservation. Any Walmart, Kinkos, Staples, etc. has a service to print out the rental agreement and fax or scan the signature page back to us.
How can I see which cabins are available for the dates in which I am interested?
- visit our Cabin Search page
- enter your arrival date, number of nights of your stay, the number of people in your party and click "search by preference"
- this will bring up all the cabins that are available and meet your criteria
- to find out specific information about a cabin click on the "more pictures and information" link next to it
- on this page you will see additional pictures and a detailed listing of the specific cabin's amenities
How can I find the total price of a reservation?
Follow the steps from above, and then . . .
click on "Calculate Total Cost" at the bottom of the page to get the total price including cleaning fee and tax
if you would like, you may proceed to make an online reservation from this point
How can I make a reservation?
Reservations can be made either online or by calling one of our friendly rental agents at (770) 952-4130. For online reservations, follow the instructions for the two questions above.
Are there any other fees associated with a rental?
Yes, the cabin base rate is shown when looking at what is available, however there are additional fees (cleaning, tax, and accidental damage protection) and it varies per cabin. The cabin price is base on a specific number of guests depending on the cabin. Please count the number of guests based on the number requiring beds. Additional guests over the base rate is calculated per night. Infants using pack in play do not count in the total. This covers the cost of extra towels, linens, and cleaning to cover extra guests. While on the cabin page, click on "calculate total cost" to see a break down to include tax, cleaning, extra guests. If you have a pet, please put that on the rental agreement as we will add $25 per pet. Pet fees are a one- time fee.
What credit cards do you accept?
We accept Visa, MasterCard, and Discover (sorry no American Express).
Can I pay by a check or money order?
Yes, but you will still have to provnamee a credit card at the time of reservation. Your payment must then be put in the mail the next business day after the reservation is made. These methods of payment are not acceptable if your reservation is made less than 10 days in advance.
When is payment due?
At the time of reservation 50% of the total will be charged to the credit card on file - if you are planning on paying by check or money order please be sure to notify the rental agent and get the check in the mail no later than the next business day. The balance of your reservation (the remaining 50%) will be charged to the credit card on file 7 days prior to your arrival - if you plan on paying this portion by check we must receive it no less than 8 days prior to your arrival (please notify us if this is your intention).
What is Accidental Damage Protection(security deposit protection)?
The cabins we manage range up to $450,000 in value. Rather than hold $200 security, we now waive that and charge $30 for this protection while you are staying at the cabin. This will protect you from accidental damage up to $1500 for you and your guests including children. This gives you piece of mind while staying at the cabin. Notify us of damages and we will take care of the rest. Does not include misconduct or abuse. Click Here for more details.
What is Trip Cancellation Insurance?
This protects you for many things including having to cancel your trip. See details of this insurance: Vacation Rental Insurance.
Do I have to fill out this rental agreement?
YES. Otherwise we can't issue you your lockbox code and you will not be able to obtain the key to your cabin.
I don't have a fax machine, do I really need to fill this out.
Yes, you can also scan email or take a picture of the signature page (must be legible) from your phone and email it to email@example.com
When will I get my lockbox code?
You will receive your lockbox code between 7 to 14 days prior to your arrival (usually closer to 7), but NOT UNTIL you have faxed (or emailed) a signed copy of the last page of our Rental Agreement.
My reservation is less than a week from now and I haven't received my lockbox code. Why?
1.) You have not sent in your signed rental agreement (please give us 24 hours after you send it to get your lockbox information to you).
2.) Your email provider (especially Yahoo!) will sometimes put our "lockbox email" into a spam or junk folder. Please check them.
3.) If you are sure neither #1 nor #2 is the case, please contact us and we will happy to get the information to you.
How do I get the physical address of my cabin so I can put it in my navigation system?
Your navigation system (no matter how great it is) will most likely not get you to the exact location of your cabin. There are numerous errors for this region in the map database that appears to be shared by all manufacturers as well as Google Maps, MapQuest, etc. You can use your navigation system to get close, but be sure to have a copy of our written directions (at the bottom of each page of the written directions is an address and Google geo coordinates to get you to your cabin with your navigation system).
I did not get the directions. When will you send them to me?
Your confirmation email, as well as your lockbox email has links to the directions on them.
What do you provide, and what do I need to bring?
We provide you with the following:
a clean home-away-from-home
bedding up to the number of people specified in the maximum occupancy
a clean set of towels (bath towel, hand towel, wash cloth) for each person
a starter supply of toilet paper, and paper towels (usually enough for the typical 2-3 night stay)
dishwasher (most cabins) and dish soap
plates, glasses, cutlery, basic pots, pans, and cookware
Some things you may need to bring or purchase:
all personal soaps and shampoos (we do not provnamee "hotel-like" soap and shampoo miniatures)
if your stay is lengthy, or you know that your group tends to use these items rapnamely, please pick up some extra toilet paper and paper towels when you get your groceries (we do not restock these during your visit)
if you intend to use the hot tub a lot, or you shower several times a day some extra towels are not a bad nameea (washer and dryer are available at all cabins except Bella Vista and Rest & Relaxation)
all of our cabins have grills, many of them are charcoal - you will need to provnamee your own charcoal
if there is a particular piece of cooking equipment that you absolutely need to prepare that special meal you are planning, please play it safe and bring it along. We have basic pots, pans and bakeware, but odds are your cabin will not have a garlic press, bamboo steamer, fondue set, waffle maker, turkey roasting pan, etc.
matches for fireplace, fire pit, or grill
Where can I get firewood?
Cedar Creek Cabins does not supply firewood. We do have a third party firewood service that can deliver at a similar rate of any local store. There may be a minimum bundle requirement. Please text Bob (the firewood guy) at 770-718-8180 for more information. He will meet you at the cabin with good burnable wood. The wood must be paid in cash on receipt to Bob. Bob may also help you (for a small fee) to be sure to get the fire started using fire starter logs.
What is there to do in the area?
Please check out our local attractions page, for names, links, and phone numbers for various activities and businesses in the area. Additional local information can also be found at the Alpine Helen Convention & Visitors Bureau and for a more regional look n-georgia.com is a great resource.
Where is the closest grocery store?
There are several grocery stores in the area. The location of your particular cabin will determine the closest one (maps coming soon).
Ingles -- Cleveland, GA
Open 24 hours
Located at the intersection of GA-75 & U.S. 129
note: alcoholic beverages cannot be purchased at this location
Betty's Country Store -- Helen, GA
Open 7 a.m. - 9 p.m. daily
Located at the intersection of Main St. & Yonah St.
Ingles -- Cornelia, GA
Open 7 a.m. - 11 p.m.
Located at the intersection of C.R. 199 & U.S. 441
Where is the closest Wal-Mart?
The Wal-Mart in Cleveland is most likely the closest to your cabin, and this is a Super Walmart.
Wal-Mart Store #4616
260 Donald E Thurmond Pkwy.
Cleveland, GA 30528
Wal-Mart Store #1403
308 Habersham Hills Circle
Cornelia, GA 30531
Wal-Mart Supercenter Store #2753
1455 Hwy 441 South
Clayton, GA 30525
Wal-Mart Supercenter Store #2513
270 Wal-Mart Way
Dahlonega, GA 30533
Wal-Mart Supercenter Store #1122
3886 Ga Hwy 17
Toccoa, GA 30577